Shipping & Returns

 

Shipping Domestic

The shipping process will be initiated after we have received payment.
We usually ship our items (currently in stock) within 2—5 business days (Mon—Fri).
Preorder items will be shipped within 2—5 business days of the item's arrival at our warehouse

For orders shipping to multiple addresses, shipping costs will be applied to each individual shipment.
We will send you an email notifying you when your order has been shipped.


 

METHOD

ESTIMATED DELIVERY

WEIGHT AND PACKAGE SIZE

OTHER FEES

TRACKING INFORMATION

 
 

Priority Mail

2 to 5 Business days

$3.99

Sales taxes where applicable

Confirmation with Tracking Numbers

 
 

UPS Ground

2 to 10 Business days

$7.99

Sales taxes where applicable

Confirmation with Tracking Numbers

 

Returns

Items purchased from MiniToyStore.com can be returned for refund, store credit or exchange within 30 days of receipt of shipment in most cases. Some products have different policies or requirements associated with them as noted.

We must be notified of the return within 7 days of your receipt of the product.

All returns must be in the original, factory-sealed packaging in the same condition that they were received. Products that have been opened, tampered with, played with or altered will not be eligible for return. We are unable to refund shipping costs.

If the return is not due to an error of ours (i.e.- you ordered it and then decided later on that you don't want it), the buyer accepts full responsibility for all shipping costs plus a 10% re-stocking fee will be deducted from your refund. Package returned to us marked "Refused", "Undeliverable", or otherwise, are subject to a 30% re-stocking fee (This is solely to recoup our losses from charges we incur when this happens). If a package is lost or misdirected due to an incorrectly input address, MiniToyStore.com is completely not responsible. We have no control over addresses typed on the checkout pages. Please make sure you have typed in the correct address.

For assistance, please contact Customer Service by email


Special Circumstances

Shipping Damage: If your purchase arrived damaged, please contact us as soon as possible to initiate a parcel damage claim. To expedite your claim, please email sales@minitoystore.com with photographs of the package and damaged contents.

*Please note that a minor packaging flaw that doesn't affect the contents is not considered a defect or damage for parcel insurance or refund claims. A small bend, scuff or indentation on exterior packaging can occur at any point in the manufacturing, supply or shipping processes.


Refunds

Refunds are usually issued within 7 business days of us receiving the product back. During the busy holiday season, please allow up to two weeks for a credit to be issued. Please don't forget to include your order number with any return!